Domestic

New Sydney retail butchery aims to tick consumer boxes on beef’s provenance, integrity

Jon Condon, 09/09/2015

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IT’S not every day that retail butchery customers can see a National Vendor Declaration form displayed in the shop, but a new high-end retail butchery in Sydney is taking provenance and brand identity in its meat offer to another level.

Opening its doors for business last Friday was the impressive new 1888 Certified independent butchery in Sydney’s Double Bay – a well-heeled part of the city where discriminating consumers have a reputation for applying a lot of scrutiny to the food they eat, and are prepared to pay for it.

Behind the new business are two young retail-savvy entrepreneurs, both with dust on their boots.

Charlie Crichton and his business partner Tim White are both off the land, but wanted to have a crack at a vertically-integrated, customer-focussed premium retail butchery business targeted at discerning city consumers with a thirst for knowledge about the food they eat.

Charlie’s family has operated a mixed farming/grazing property near Young for the past 120 years, running lambs, cattle and some cropping, while Tim’s grazing property is at Walgett. Although he’s a country boy by origin – his own family has run livestock for four generations – Tim has worked in international banking in Singapore for the past 12 years, before recently returning to Australia.

CF_OverviewThe ‘1888 Certified’ brand identity and shop name reflects the year that Charlie’s great grandfather first settled on the family property. The name reinforces the concept of generation-on-generation of sustainable land and stock custodianship, and commitment to the industry.

Prior to the launch of the Double Bay shop this week, Charlie had already had a stab at retailing through a partnership in a butchery at Bondi. But the venture was not exactly aligned with the sort of butchery model that he had a passion for.

“I really wanted a different kind of shop,” he said. “It’s a bit like building your first set of cattle yards – it’s easy to put gates in the wrong place. The Bondi shop had a lot of emphasis on cooking and selling heat-and-serve meals. While it worked well in that location, cooking and food service was not my forte, and I wanted to focus more on straight retailing of fresh meat.”

He sold out to his business partners after six months, so he could concentrate on a new retail project.

Once Tim and Charlie got their heads together, they chose the affluent Double Bay shopping area as a location where they felt consumers would respond well to their concept.

The shop’s location is in the new Kiaora development driven by the local Woollahra Council, with a Woolworths and Dan Murphy’s upstairs, and a series of up-market retail food businesses downstairs, on the same level as 1888.

“With Woolworths directly above us, we know we cannot compete on price,” Charlie said.

“But where we can stand out is on quality, freshness, outstanding service, and that clear paddock-to-plate link in the heritage of the product -all the way back to the producer who raised it.”

“Obviously given our location, our costs will be high, but we still want to offer our customers value-for-money in our retail price point – and we see that value coming both in product performance and eating experience, as well as the great story behind it.”

 

Building bridges between consumers and livestock suppliers

“The locals tend to be discriminating customers who ask a lot of questions about the food products they purchase. In the case of our meat offer, we’re trying to get as much relevant information as possible in front of them: it will be one of our key points of difference,” Charlie said.

The intention is to build a bridge, a connection, between the customer and the producer responsible for the protein they are purchasing.

All of the beef, lamb, heritage pork and naturally-raised poultry offered through the shop will have a clear and strong connection back to the property from which it came. For example, National Vendor Declaration forms and PIC numbers will be on display in the shop, providing relevant details about each beef product.

The shop will also display stories and profiles on all of its livestock suppliers and the production and land management systems they use, as their product appears in the chilled cabinet. Those profiles will feature on in-store screens, and for later access via QR code labels (linking to a website) attached to fresh meat and pre-packed items.

There are a few other smaller niche retail butchers in Sydney aiming to link back to their suppliers the way Tim and Charlie have planned, but perhaps not to this same extent, and certainly not using programs driven by primary producers themselves.

The 1888 Certified beef offer will carry strong grassfed/natural/humanely-raised claims, no HGP or antibiotics, supplied through a network of collaborating suppliers in different parts of NSW. None of the product sold will be gas-flushed, cryovaced or pumped, with all aging on the hook.

The supply side of the program will kick off with 15 bodies of beef a week, with supplies of lamb and pork coming through parallel channels.

4While Charlie’s and Tim’s own properties will be supplying both beef and lamb into the retail venture, that will be supplemented by a dozen or so hand-picked livestock suppliers, whose operations have been closely examined, and whose production philosophies align with the 1888 Certified program.

Beef and lamb suppliers are predominantly in the NSW southwest slopes region, but others are in different parts of the state to help manage seasonal and climatic gaps. Most of the cattle will be Angus or Angus derived, but the brand story will not focus heavily on breed type.

Charlie’s family property near Young will be utilised primarily for lamb supply, mostly second crosses using Dorset over Border Leicester x Merino ewes. There’s also a trial looking at French Charolais sheep, which are not yet widely exposed in Australia.

The pair have negotiated an MSA service kill for the yearling grassfed cattle at Manildra Meats’ plant at Cootamundra, reasonably close to the biggest source of stock supply.

 

Boning will be ‘on display’

Display windows allow customers to view the prep room. Click on image for a larger view

Display windows allow customers to view the prep room. Click on image for a larger view

Beef, lamb and pork will arrive at the back of the Double Bay shop in carcass side form, with boning taking place on-site.

The process will be ‘on display’ via a large customer viewing window into the prep room. A second window will allow customers to take a peek into the cool room, where sides will be hung.

That ‘accessibility’ to customers has meant that even the prep area and coolroom have had to be dressed-up in order to present as a clean, hygienic and efficient work area.

 

Shop fit-out focusses on ‘natural, organic’ look

The shop fit-out, being completed last week, has delivered a smart, contemporary retailing environment in the long, relatively narrow site footprint, in keeping with the affluent suburb in which it is located.

“We’ve worked very hard on getting the design and detail right in the customer area of the shop, as well as behind the counter, to make it a great shopping experience,” Charlie said.

Click on image for a larger view

Click on image for a larger view

As the image above shows, there’s a lot of natural surfaces used in the fit-out, with recycled timbers from the Sydney Harbour Bridge, on-trend polished cement floors in customer areas, and marble stone for benchtops and splashbacks. All the chilled display cabinets are custom-built.

The pair deliberately sought-out designers and shop-fitters who had not previously worked on butchery stores, in order to deliver something a little more distinctive.

Responsible for the shop design was TomMarkHenry Design, Glebe, and the build and fit-out was done by Chris Rigo, Berkley Constructions. For both companies, it was their first attempt at a butchery project.

“That may have been a little risky in lack of prior experience in this type of work, but it also meant they brought a fresh approach to a retail butchery presentation,” Charlie said. “We were always trying to build something a little different than other butcheries – and we think they have filled the brief, very well.”

Staff education critical   

The staff recruitment process has included a requirement for service staff who have a strong food background, who can interact with customers over meal planning and choices. Even in pre-launch stage, staff were being well-educated about the origins of the proteins on offer, and how to convey that message to customers.

The shop will also work interactively with a dozen well-known Sydney and regional restaurants, sharing constantly changing menu ideas with customers via in-store iPad.

“We’re hoping it means we can scratch each others’ back: giving our customers creative ideas about how they might use our products, while also showcasing some great eating destinations around Sydney and nearby regional centres,” Charlie said.

Customers will also have access to a smartphone App, allowing them to place an order while out at kids soccer training, and access it via a quick pick-up window on the way home.

Longer term, Tim and Charlie may consider duplicating the Double Bay shop overseas.

“All going well, we’d like to take this concept further afield. We’ve already identified Singapore, where Tim spent 12 years working, as a possible target,” Charlie said.

 

  • The 1888 Certified website may not yet be active by the time this article appears on Beef Central, but it will shortly be accessible via http://www.1888certified.com.au/

 

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Comments

  1. Doug Piper, 15/10/2015

    Well done Charlie and Tim. Looking forward to coming over at some stage to see the masterpiece!!

  2. Lois Lam, 15/09/2015

    Best wishes for the new venture that is sure to be a success. Provenance and informing the consumer about the meat they are buying is fundamental. With a great product, customer service, and the right retail space you’ll have discerning clients who will support your business.

  3. Richard & Sue Gordon, 14/09/2015

    Great work Charlie & Tim (and more importantly your partners).
    It looks fantastic and the story and concept are great. Congratulations and good luck with the venture.
    Our very best wishes
    Richard & Sue

  4. Janet Webb, 13/09/2015

    Good luck! All wonderful for consumers focused on QUALITY!

  5. Matt Gillece, 10/09/2015

    Great to see innovative, customer-savvy red meat retailers ‘having a go’ like this.
    This type of marketing/branding strategy is the way of the future, if beef and lamb are going to extract anything more than ‘commodity value’ for their product.

  6. Richard Mitchell, 09/09/2015

    Great work.
    I own The Meat Emporium in Elanora, northern beaches. Being one step from any supermarket is a key. I make my own marinades, sell bio-dynamic beef and lamb; free-range Black Berkshire pork, from the Hunter Valley. Good luck to 1888 Certified.

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