Downforce Technologies is a global, remote-first company dedicated to addressing the climate crisis and promoting sustainable land management through cutting-edge technology and groundbreaking science. Our Nature Analytics Platform empowers farmers, landowners, and supply chains to make informed decisions that preserve and restore soil health on a global scale.
We are seeking a dynamic and experienced Customer Success Manager to join our team in Australia. This role is crucial in ensuring successful onboarding and ongoing retention of our existing customers using our Nature Analytics Platform. The ideal candidate will be based in or near Orange, Sydney, or Melbourne, but we will consider applicants from across the country. Key Responsibilities: Customer Onboarding and Training; Relationship Management; Customer Success Planning; Issue Resolution and Support; Renewals and Upsells; CRM Management.
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